About Client
Launched in 2013, SonyLIV is an over-the-top streaming platform and provides Original Programming titles, other content titles from its own networks and also features content titles in India licensed from third-parties.
Business Challenge
- Manual scraping of Google Play Store reviews
- An inefficient system to understand the summary of customer sentiments
Goal
- Building a system to take and categorize feedback, present the synopsis of customer feedback
- Improve the team’s efficiency and productivity by eliminating manual intervention.
Discover how Tatvic helped optimize SonyLiv’s manual efforts by 80%
Sign up for
our monthly newsletter
Share Blog on
Other Case Studies
- July 17, 2023
98%
Data Accuracy
- April 10, 2023
13%
Increase in Purchase Funnel
- April 4, 2023
37%
Reduction in Bounce Rate
- February 23, 2023
55%
Increase in Page Views
