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Last updated on 24-May-2022
When you visit our websites https://www.tatvic.com/ and https://conversios.io/ (the “Website”), or use any of our “Products” (as defined hereinbelow), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. Please read through it carefully as it is important.
“Access Token” means a token containing the security credentials for a login session and identifies you, your group, your privileges, and, in some cases, a particular application. One may be asked to enter an access token rather than the usual password.
“Affiliate” in respect of Tatvic shall mean any other Person that, either directly or indirectly, through one or more intermediate Persons, is controlling, controlled by, or is under the common control of, Tatvic.
“Feedback” means the information or statements of opinion sought by us by way of emails and other methods of online surveys, regarding performance of the Product, for research and quality control purposes.
“Google Account” means the “Google Analytics Account” or “Google Ads account” owned by You.
“Google Ads” means Google’s online advertising program, which allows You to create online ads to reach audiences that are interested in the product and services offered by You.
“Google Analytics” means Google’s web analytics service that provides statistics and basic analytical tools for search engine optimization (SEO) and marketing purposes.
“Product” means our tool known as “plugin”, “extension” , “application” , “Tagmate” and includes “Website”, that adds new features or extends functionality on an existing software as well as its “after sale service” and information regarding marketing or events.
“Programmatic Access” allows You to invoke actions either through an application that You write or through a third-party tool. You use an access key ID and a secret access key to sign Your requests for authorization.
“Refresh Token” Access token expires in every thirty mins. In order to generate access token for the future use, refresh token is used to generate the access token.
“Users” means the users of Your (as defined hereinbelow) website.
“User behaviour” means the data of what User does on Your website.
“We” means Tatvic Analytics Private Limited and all its current and future affiliate(s) including Tatvic Media Consulting Private Limited, Tatvic Associate, Tatvic Analytics LLC, Tatvic Analytics Pte Ltd.
“Web Analytics” means the process of analysing the behaviour of users on a website.
“Website” means https://www.tatvic.com/ and https://conversios.io/.
“You/Your” means the website owner which/who purchases and utilises our Product.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT FROM YOU?
1.1. We collect personal information that You voluntarily provide to us when You register on our website, express an interest in obtaining information about us or our Product, or participate in activities on the Website or otherwise when You contact us.
1.2. The personal information that we collect depends on the context of Your interactions with us and the Website, the choices You make and the Products and features You use. The personal information we collect includes the following:
1.2.1 Personal Information Provided by You: We collect names; email addresses; passwords; Refresh token; Access token; business e-mail; business domain and country.
1.2.2 Payment Data: We collect Your Transaction number and Payment reference number if You make a purchase.
1.2.3 Social Media Login Data: We provide You with the option to register with us using Your existing social media account details, like Your Facebook, Twitter or other social media account. If You choose to register in this way, we will collect the information described in the section called “HOW DO WE HANDLE YOUR SOCIAL LOGINS?” below.
1.3. All personal information that You provide to us must be true, complete and accurate, and You must notify us of any changes to such personal information.
1.4. Information automatically collected when You visit our Website
1.4.1 We automatically collect certain information when You visit, use or navigate our website. This information includes device and usage information being Your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when You use our website. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes.
1.4.3 The information we collect includes:
188.8.131.52 Log and Usage Data. Log and usage data is Product-related, diagnostic, usage and performance information our servers automatically collect when You access or use our Website and which we record in log files. Depending on how You interact with us, this log data includes Your IP address, device information, browser type and settings and information about Your activity in the Website (the date/time stamps associated with Your usage, pages and files viewed, searches and other actions You take such as which features You use), device event information ( system activity, error reports (sometimes called ‘crash dumps’) and hardware settings).
184.108.40.206 Device Data. We collect device data such as information about Your computer, phone, tablet or other device You use to access the Website. Depending on the device used, this device data may include information such as Your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model Internet service provider and/or mobile carrier, operating system and system configuration information.
220.127.116.11 Location Data. We collect location data such as information about Your device’s location, which can be either precise or imprecise. The amount of information we collect depends on the type and settings of the device You use to access the Website. For example, we use GPS and other technologies to collect geolocation data that tells us Your current location (based on Your IP address). You can opt out of this either by refusing access to the information or by disabling Your Location setting on Your device. Note however, if You choose to opt out, You will not be able to use certain aspects of our Product.
18.104.22.168 Please contact firstname.lastname@example.org in case of any query.
2. WHAT USERS’ DATA DO WE TRACK AND TRANSMIT? OR WHAT USERS’ DATA DO WE ACCESS VIA GOOGLE? OR WHAT USERS’ DATA CAN WE ACCESS VIA ACCESS TOKEN AND REFRESH TOKEN?
2.1 We track and transmit User behaviour data to Your Google Analytics Account or Google Ads account on real time basis the list of the User behaviour data is as under:
2.1.1 Shopping Behaviour data of Users: product view, product click, product detailed view
2.1.2 Checkout Behaviour data of Users: Buy now, add to cart, remove from cart, price of product, discount, quantity of product, product ID, order ID, level of data filled in by Users, Location, City, Pin code, the level up to which the User fills in the data on the order placing page without making payment.
2.1.3 We can access the data defined in 2.1.1. and 2.1.2 via Your Google Analytics Account or Google Ads account
2.1.4 Please contact email@example.com in case of any query.
3. HOW DO WE USE YOUR INFORMATION?
We use personal information collected via our Website for a variety of business purposes as described below. We process Your personal information for these purposes towards our legitimate business interests and in order to enter into or perform a contract with You, with Your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on, next to each purpose listed below.
3.1 Facilitate account creation and logon process. If You choose to link Your account with us via a third-party account (such as Your Google or Facebook account), we use the information for which You have provided consent to us in order to facilitate account creation and logon process for the performance of the contract. See the section below headed “HOW DO WE HANDLE YOUR SOCIAL LOGINS” for further information.
3.2 Post testimonials. We post testimonials on our Website that may contain Your personal information. Prior to posting a testimonial, we obtain Your consent to use Your name and the content of such testimonial. If You wish to update, or delete Your testimonial, please contact us at firstname.lastname@example.org and be sure to include Your name, testimonial location, and contact information.
3.3 Request Feedback. We use Your information to contact You and request for Feedback about Your experience of the use of our Product.
3.4 Manage Your accounts. We use Your information for the purposes of managing Your account with us and keeping it in working order.
3.5 Fulfil and manage Your orders. We use Your information to fulfil and manage Your Product orders, payments, returns, and exchanges made through the Website.
3.6 Administer prize draws and competitions. We use Your information to administer prize draws and competitions when You elect to participate in our competitions.
3.7 Deliver and facilitate delivery of Product to You. We use Your Information to provide You with the product and facilitate its delivery to You.
3.8 Respond to Your inquiries/offer support to You. We use Your information to respond to Your inquiries and solve any potential issues You have with the use of our Product.
3.9 Send You marketing and promotional communications. We and/or our third-party marketing partners may use Your personal information You send us, for our marketing purposes, as long as this is in accordance with Your marketing preferences. For example, when expressing an interest in obtaining information about us or our website, subscribing to marketing or otherwise contacting us, we collect personal information from You. You can opt-out of our marketing emails at any time (see the “WHAT ARE YOUR PRIVACY RIGHTS” below).
3.11 For other business purposes. We use Your information for other business purpose being data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, to evaluate and improve our website, Products, marketing and Your experience. We use and store this information in aggregated and anonymized form so that it is not associated with individual website owner and does not include personal information. We will not use identifiable personal information without Your consent.
3.12 For FTP and SSH. We ask for FTP and/or SSH for the Your backend so that You can solve and/or debug the issue You face during the functioning of the Product. We may ask for the information via email or support thread and deactivate the usage of the information provided by You once the solution is done.
3.13 Please contact email@example.com in case of any query.
4. HOW DO WE USE USERS’ DATA?
4.1 We track and transmit User behaviour data to Your Google Analytics Account or Google Ads account on real time basis so as to provide You the detailed insight of User behaviour on Your website, to enable You to market Your products and services better and shape the success strategy of Your business basis such data. This list of User data so transmitted is as under:
4.1.1 Shopping Behaviour data of Your Users: product view, product click and product detailed view.
4.1.2 Checkout Behaviour data of Users: Buy now, add to cart, remove from cart, price of product, discount, quantity of product, product ID, order ID, level of data filled in by Users, Location, City, Pin code, the level up to which the User fills in the data on the order placing page without making payment.
4.1.3 Please contact firstname.lastname@example.org in case of any query.
5. HOW CAN WE ACCESS USERS’ DATA VIA GOOGLE? OR HOW CAN WE ACCESS USERS’ DATA VIA ACCESS TOKEN AND REFRESH TOKEN?
5.1 We don’t have admin access to Your Google Analytics Account or Google Ads account unless You have explicitly shared such access in writing to us. We have programmatic access to Your Google Analytics Account or Google Ads account via Access token and Refresh token and through the below 10 services (as classified by Google), we can access the User data subject to consent provided by You:
- Associate You with Your personal info on Google;
- See Your personal info, including any personal info You’ve made publicly available;
- See Your primary Google Account email address;
- Manage Your Google Ad Manager campaigns: Description: View and manage Your campaigns on Google Ad Manager;
- Edit Google Analytics management entities
Description: View, add, update and delete Google Analytics management entities as well as view report data;
- See and download Your Google Analytics data.
Description: This app wants permission to:
- See Your reporting data, including all dimensions and metrics about Your site or app;
- See how Your site or app data is organized, processed, and integrated with other Google products
Your Google Analytics reports may contain some sensitive information, such as performance metrics or revenue data;
7. View and manage Your Google Analytics data:
Description: View and manage Your configuration information, View Your reports;
8. Manage Your AdWords campaigns
Description: View and manage Your AdWords campaigns
9. Manage Your product listings and accounts for Google Shopping
Description: Submit and retrieve product listings
- Update price and availability of products
- Retrieve data quality feedback
- Manage Merchant Centre accounts
- Register and configure data feeds
10. Manage the list of sites and domains You control
Description: View and manage the list of sites and domains You control; View and manage the owners of domains You control
5.2 Please contact email@example.com in case of any query.
6. HOW DO GOOGLE ANALYTICS AND GOOGLE ADS MANAGE USER DATA?
6.1 How Google Analytics manages User Data can be read at https://support.google.com/analytics/answer/6004245?hl=en#zippy=%2Cour-privacy-policy
6.2 How Google Ads manage User data can be read at https://policies.google.com/technologies/ads?hl=en-US&hl=en_US
6.4 Please contact firstname.lastname@example.org in case of any query.
7. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
We process or share Your data that we hold, based on the following legal grounds:
7.1 Consent: We process Your data if You have given us specific consent to use Your personal information for a specific purpose.
7.2 Legitimate Interests: We process Your data when it is reasonably necessary to achieve our legitimate business interests.
7.3 Performance of a Contract: Where we have entered into a contract with You, we may process Your personal information to fulfil the terms of our contract.
7.4 Legal Obligations: We may disclose Your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
7.5 Vital Interests: We may disclose Your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
More specifically, we may need to process Your data or share Your personal information in the following situations:
a) Business Transfers. We may share or transfer Your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
c) Business Partners. We may share Your information with our business partners to offer You certain products, services or promotions.
Please contact email@example.com in case of any query.
8.2 Please contact firstname.lastname@example.org in case of any query.
9. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
9.1 Our website offers You the ability to register and login on our website using Your third-party social media account details (like Your Facebook or Twitter logins). Where You choose to do this, we receive certain profile information about You from Your social media account. The profile information we receive may vary depending on the respective social media provider’s requirement, but will often include Your name, email address, friends list, profile picture as well as other information which You choose to make public on such social media platform.
9.3 Please contact email@example.com in case of any query.
10. HOW LONG DO WE KEEP YOUR INFORMATION?
10.2. When we have no ongoing legitimate business need to process Your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because Your personal information has been stored in backup archives), then we will securely store Your personal information and isolate it from any further processing until deletion is possible.
10.3 Please contact firstname.lastname@example.org in case of any query.
11. HOW DO WE KEEP YOUR INFORMATION SAFE?
11.1. We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. We regularly carry out assessments to ensure the security of the data collected by us. However, please note that there is no guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If we learn of a security system breach, then we shall immediately notify you within the time lines required by law by e-mail as well as a notification on our Website, so that you can take appropriate protective steps. While, we do our best to protect Your personal information, transmission of personal information to and from our Website is at Your own risk. You should only access the Website within a secure environment.
11.2. Please contact email@example.com in case of any query.
12. DO WE COLLECT INFORMATION FROM MINORS?
12.1. We do not knowingly solicit data from or market to children under 18 years of age. By using the Website/Product, You represent that You are at least 18 or that You are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website. If we learn that You are less than 18 years and we have collected personal information from You, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If You become aware of any data we may have collected from children under age 18, please contact us at firstname.lastname@example.org.
13. WHAT ARE YOUR PRIVACY RIGHTS?
13.1. In some regions (like the European Economic Area), You have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of Your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of Your personal information; and (iv) if applicable, to data portability. In certain circumstances, You may also have the right to object to the processing of Your personal information. To make such a request, please contact us on email@example.com. We will consider and act upon any request in accordance with applicable data protection laws.
13.2. Since we are relying on Your consent to process Your personal information, You have the right to revoke Your consent at any time. Please note that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of Your personal information conducted in reliance on lawful processing grounds other than consent.
13.3. If You are a resident in the European Economic Area and You deem us processing Your personal information to be in breach of the law, You can also reach out to the local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
13.4. If You are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/links/data-protection—switzerland.html .
13.5. If You have any questions or comments about Your privacy rights, You may email us at firstname.lastname@example.org.
13.6. If You would at any time, like to review or change the information in Your account or terminate Your account, please contact us at email@example.com.
13.9. Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the “unsubscribe” link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list — however, we may still communicate with You, for example to send You Product -related emails that are necessary for the administration and use of Your account, to respond to your service requests, or for other non-marketing purposes. To otherwise opt-out, You may:
13.10. Please contact firstname.lastname@example.org in case of any query.
14. CONTROLS FOR DO-NOT-TRACK FEATURES
14.2. Please contact email@example.com in case of any query.
15. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
15.1. California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits you (who are California residents) to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) disclosed by us to third parties for direct marketing purposes and the names and addresses of all third parties we shared such personal information with, in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below:
15.2. If you are under 18 years of age, reside in California, and have a registered account with the Website, you have the right to request removal of unwanted data that you publicly post on the Website. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Website, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).
Data Protection Officer (DPO),Rajiv Pathak
Contact No: +919824399963
15.3. CCPA Privacy Notice
The California Code of Regulations defines a “resident” as:
(1) Every individual who is in the State of California for other than a temporary or transitory purpose; and
(2) Every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose.
All other individuals are defined as “non-residents” .
If this definition of “resident” applies to you, we must adhere to certain rights and obligations regarding your personal information.
15.4. What categories of your personal information do we collect?
We have collected the following categories of personal information in the past twelve (12) months:
|A. Identifiers||Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address and account name||YES|
|B. Personal information categories listed in the California Customer Records statute||Name, contact information, education, employment, employment history and financial information||YES|
|C. Protected classification characteristics under California or federal law||Gender and date of birth||NO|
|D. Commercial information||Transaction information, purchase history, financial details and payment information||YES|
|E. Biometric information||Fingerprints and voiceprints||NO|
|F. Internet or other similar network activity||Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems and advertisements||
|G. Geolocation data||Device location||YES|
|H. Audio, electronic, visual, thermal, olfactory, or similar information||Images and audio, video or call recordings created in connection with our business activities||NO|
|I. Professional or employment-related information||Business contact details in order to provide you our Product at a business level, job title as well as work history and professional qualifications if you apply for a job with us||NO|
|J. Education Information||Student records and directory information||NO|
|K. Inferences drawn from other personal information||Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics||YES|
We may also collect other personal information outside of these categories instances where you interact with us in-person, online, or by phone or mail in the context of:
- Receiving help through our customer support channels;
- Participation in customer surveys or contests; and
- Facilitation in the delivery of our Product and to respond to your inquiries.
15.5. How do we use and share your personal information?
you may contact us by email at firstname.lastname@example.org, or by referring to the contact details at the bottom of this document.
If you are using an authorized agent, we may deny a request for opt-out if the authorized agent does not submit proof of being validly authorized to act on Your behalf.
15.6. Will your information be shared with anyone else?
15.6.1. We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf.
15.6.2. We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of Your personal data.
15.6.3. We have not disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding 12 months. We will not sell personal information in the future belonging to You or other website owners.
15.7. your rights with respect to your personal data
Right to request deletion of the data – Request to delete
The User can ask for deletion of your personal information. If you ask us to delete Your personal information, we will respect Your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another website owner of his or her right to free speech, our compliance requirements resulting from a legal obligation or any processing that may be required to protect against illegal activities.
Right to be informed – Request to know
Depending on the circumstances, you have a right to know:
- whether we collect and use your personal information;
- the categories of personal information that we collect;
- the purposes for which the collected personal information is used;
- whether we sell your personal information to third parties;
- the categories of personal information that we sold or disclosed for a business purpose;
- the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
- The business or commercial purpose for collecting or selling personal information.
In accordance with applicable law, we are not obligated to provide or delete your information that is de-identified in response to a your request or to re-identify individual data to verify a your request.
Right to Non-Discrimination for the Exercise of a Your Privacy Rights
We will not discriminate against you if You exercise your privacy rights.
15.8. Verification process
Upon receiving Your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact You through a communication method (e.g. phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.
We will only use personal information provided in your request to verify Your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. If, however, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity, and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying You.
15.9. Other privacy rights
- you may object to the processing of your personal data
- you may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the data
- you can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
15.10. To exercise these rights, you can contact us by email at email@example.com, or by referring to the contact details at the bottom of this document.
16. DO WE MAKE UPDATES TO THIS POLICY?
16.2. Please contact firstname.lastname@example.org in case of any query.
17. HOW CAN YOU CONTACT US ABOUT THIS POLICY?
17.1. If you have questions or comments about this Policy, you may contact our Data Protection Officer (DPO), Rajiv Pathak, by email at email@example.com, by phone at +91 98243 99963, or by post to:
402-403 Camps Corner II, Prahladhnagar,
Ahmedabad, Gujarat 380015
18. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
18.1. Based on the applicable laws of your country, you have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request to firstname.lastname@example.org. We will respond to your request within 30 days.