In the last few weeks we have received a no. of queries from Google Analytics (GA) users asking for help in recovering their deleted GA account. Some of them even lost their GA accounts’ log in credentials and now are no longer able to access their “Precious” account. These queries prompted me write down this literature which can provide users guidelines on how to regain the access of deleted GA account.
The issues faced by the users can be classified into three categories.
GA account is accidently deleted by the user
GA view accidently deleted by user
GA account access is revoked. Here the user looses the ‘Managed User and Edit’ access.
Before I begin let me assure you that if you fall in any of the above category, all is not lost. Your ‘precious’ data is still recoverable. Let me explain in detail how you can recover access to your deleted GA Account/View
If Your Account Is Linked To Adwords
If you are using Google Adwords and if it is linked to your GA account than the process of recovery becomes very easy. You just need to follow simple steps as mentioned below:
- Log in to your Adwords account
- Go to Adwords Support and ask for help on Google Analytics. Here you can contact Google support via Phone or email
- You need to send some information to Google regarding your GA account.
- GA Account (X) and Web Property (Y) (UA-XXXX-YY)
- Login Email Address(For the email address experiencing the issue)
- The web site domain
- Date of deletion of your Account/Profile
- GA Account/View Name(Required for Account/View Recovery respectively)
- In addition to this, you also need your Adwords account number
- Send request to Google support team
Google will verify your information and will grant you access within few days, but however there is no guarantee of it.
2. If Your Account Is Not Linked To Adwords
Don’t worry if you are not using Adwords. You need to contact any GACP partner and they will put forward account restoration request on your behalf. Only thing they need from you is information that is mentioned above in Step 3. You can contact GACP partners even if you are using Adwords and wants help from experts.
And it so happens that you are not a GACP partner, we can help you get in touch for the required help. Feel free contact us anytime via email or phone in case you have lost access to your GA account/profile .
But as wise man once said “Prevention Is Always Better Than Cure”, you can always take following steps so that you don’t run in to such trouble:
First and foremost, avoid sharing GA access to personal email ids (gmails, yahoos) of company’s employees. Always make sure that you give access to employees on official ids so that your company has full control.
Among all the request we got from GA users to regain GA access, one thing that stood out is that all these companies did not revoke the GA access of employees after they left the company. In all such cases someone had deleted the admin access. So always make sure that once any employee leaves your company, you revoke GA access from his/her email id.
Share ‘Admin’ access to only those users who actually need it. All other should be given ‘View’ only access.
I hope that this blog post help you in recovering your GA account. But please make sure that you contact Google or GACP partner-
Within 14 days from the date of your account deletion, if your GA account has been deleted
Within 90 days from the date of View deletion if any of your View is deleted.
Once that time period has lapsed, there are very less chances that you can recover your account. So please act swiftly.