Position title
Strategic Account Manager
Description

Responsibility 1: Improve the softer aspect of the relationship to sniff & suggest solutions that will increase the business opportunity.

  • Activity 1.a.: Ensure each SAM reaches out the different POC’s and have a in-depth sync up/ courtesy call every week.
  • Activity 1.b.: Reach out to the Google Account Manager responsible for the client relationship and understand the change in Google Strategies 
  • Activity 1.c.:

Responsibility 2: Be a client’s partner to provide the client’s perspective to the delivery team to drive value 

  • Activity 2.a.: What did we cover in the last account review? Make sure you’re not repeating yourself or asking questions you should already know the answer to
  • Activity 2.b.: What did we commit to in the last account review? If you haven’t already, make sure you follow up on the status of any outstanding deliverables or action items
  • Activity 2.c: Are we adding value? Remember, you’re pulling your customers away from their day and work to come to this meeting. Don’t just tell them what they already know

Responsibility 3: Manage effective Project Management practices for internal & external stakeholder

    • Activity 3 a: Drive consolidation of different activities that are going in parallel to thread them into a singular project
    • Activity 3 b: Set client’s expectations for the project’s timeline, outcome, and good or bad results a given project can lead to
    • Activity 3 c: Alert client if time, resource that can drive the project to failure
    • Activity 3 d: Navigate client’s internal hierarchy to generate superior relationships & influence
    • Activity 3 e: Be gilding light to the internal delivery team to provide them with the perspective of the client’s key goals

Functional Competencies:

  • Customer Focus
  • Organization Skills
  • Formal Presentation
  • Process Orientation
  • Business Development
Employment Type
Full Time
Job Location
Ahmedabad, India
Date posted
September 8, 2020
Valid through
November 30, 2020
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Position: Strategic Account Manager

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