Position title
Customer Success Manager
Description

Job description

  • Build business roadmap involving GA tracking for clients which include designing the tracking framework such as events schema etc.
  • Envision new custom solutions to bridge the gap which Google Products are not able to cater to individual organizations
  • Be a core part of Client Relationship Building; Meet clients to build and sustain relationships
  • Take regular feedback from the client on products, services, and performance and take care of all Client Communication
  • Upsell to all clients so they move from data collection to data analysis
  • Conduct health check on all documented outputs going to the client
  • Provide training to clients on the product or product updates
  • Understanding the client’s problem statements and helping them with a solution using appropriate resources and the products available on the stack
  • Build case studies of successful interventions with the client and deliver webinars
  • Continuously enhance technical and market to remain conversant with the latest updates in the domain and technology
  • Activate the learning to ensure quality deliverables

Competencies

  • Customer Focus
  • Consulting Skills
  • Data Analysis & Collection
  • Reports and Visualization
  • Formal Presentation
  • Statistical Analysis
  • Databases
Employment Type
Full Time
Job Location

Ahmedabad, Mumbai, NCR

Base Salary
₹ 6 Lacs - ₹ 12 Lacs
Date posted
January 21, 2020

Position: Customer Success Manager

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