Responsibility 1: Improve softer aspect of relationship to sniff & suggest solutions which will increase the business opportunity
Activity 1.a.: Ensure each SAM reaches out the different POC’s and have a in-depth sync up/ courtesy call every week.
Activity 1.b.: Reach out to the Google Account Manager responsible for the client relationship and understand the change in Google Strategies
Responsibility 2: Be a client’s partner to provide the client’s perspective to the delivery team to drive value
Activity 2.a.:What did we cover in the last account review? Make sure you’re not repeating yourself, or asking questions you should already know the answer to
Activity 2.b.: What did we commit to in the last account review? If you haven’t already, make sure you follow up on the status of any outstanding deliverables or action items
Activity 2.c: Are we adding value? Remember, you’re pulling your customers away from their day and work to come to this meeting. Don’t just tell them what they already know
Responsibility 3: Manage effective Project Management practices for internal & external stakeholder
Drive consolidation of different activities that are going in parallel to thread them into singular projects.
Set client’s expectations for the project's timeline, outcome and good or bad results a given project can lead to.
Alert clients if time, resource that can drive projects to failure.
Navigate the client’s internal hierarchy to generate superior relationships & influence.
Be gilding light to the internal delivery team to provide them with the perspective of the client’s key goals.
- Customer Focus
- Organizational skills
- Formal Presentation
- Process orientation
- Business Development