CUSTOMER EXPERIENCE

Measure customer loyalty to determine whether the customer will have a repeat purchase and spread positive words about your company. It depicts how likely s/he is to resist market pressure to deflect to a competitor

Take feedback from detractors and promoters to make changes in your products. Make necessary alterations in your product if you discover that a user have issues or found your product buggy in their journey.

Find out what drives the promoters! Use tactics to convert the passive ones into becoming promoters and make them your brand advocates. Lead indirect marketers to spread positive word-of-mouth for your brand.

One of the major advantages of using NPS with Google Analytics is re-marketing. You get to know about the behavior of your detractors, passives, and promoters that helps you re-market each segment accordingly.

This solution minimize our team’s dependency on client’s tech team, making implementation more efficient. It is easy to configure and modify changes based on your requirements, negating the time-consuming efforts.

Connect your NPS response with the user behavioral data in Google Analytics and track all the interactions from NPS surveys instead of only ratings.

Let the NPS Survey classify your users into your brand’s promoters, passives or brand detractors. Based on their score, implement methods to engage them with your brand aiming a major chunk of it to turn promoters.