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Net promoter score

Know Your Customers’ Level of Affinity for Your Brand with Net Promoter Score Using Google Analytics

NPS stands for Net Promoter Score and is a management tool which can be used to gauge the loyalty of a firm’s customer relationships. It is basically used to understand the level of customer satisfaction with regards to your products or services. Net Promoter Score using Google Analytics to gauge the customer loyalty comes into the picture when you have responses for the feedback surveys you conduct.

Tatvic’s team has developed the NPS Solution for both web as well as mobile applications in order to ensure that you don’t miss out on any digital touchpoints.

Value Propositions
Service Offerings
Value Propositions

Strengthen Customer Loyalty

By measuring customer loyalty, you can determine whether the customer will buy again and spread a good word about your company. It also depicts how likely he/she is to resist market pressure to deflect to a competitor.

Bring in Product Changes

By taking feedback from your detractors or even promoters, you can make changes in your products. If a customer finds your product buggy or he/she faced some problems in their user journey, you can make those necessary changes in your product.

Build Your Brand

By finding out what drives the promoters, you could use those tactics to push your passives into becoming promoters. And, by engaging your promoters, you could make them your brand advocates.
They will act as indirect marketeers and spread a positive word-of-mouth about your brand by recommending it to their friends, family or colleagues.

Remarket Smartly

One of the major advantages of using NPS with Google Analytics is re-marketing. You can get to know the behaviours of your detractors, passives and promoters and re-market to each segment accordingly
NPS
Service Offerings
NPS

Control NPS Using Google Tag Manager

With this solution, our team at Tatvic will hold minimal dependency on the client’s tech team, making the implementation more efficient. Moreover, it is easily configurable and modified according to your requirements without any time-consuming efforts.

NPS survey data in Google Analytics Reports

Connect your NPS response with the user behavioral data in GA and track all the interactions from NPS surveys instead of only ratings.

Efficient Remarketing using Google Analytics

Once your NPS Survey classifies your users into your brand’s promoters, passives or your brand detractors.
Value Propositions
Service Offerings
Value Propositions
NPS

Strengthen Customer Loyalty

By measuring customer loyalty, you can determine whether the customer will buy again and spread a good word about your company. It also depicts how likely he/she is to resist market pressure to deflect to a competitor.

Bring in Product Changes

By taking feedback from your detractors or even promoters, you can make changes in your products. If a customer finds your product buggy or he/she faced some problems in their user journey, you can make those necessary changes in your product.

Build Your Brand

By finding out what drives the promoters, you could use those tactics to push your passives into becoming promoters. And, by engaging your promoters, you could make them your brand advocates.
They will act as indirect marketeers and spread a positive word-of-mouth about your brand by recommending it to their friends, family or colleagues.

Remarket Smartly

The major advantage of using NPS with Google Analytics is re-marketing. You can get to know the behaviors of your detractors, passives and promoters and re-market to each segment accordingly
Service Offerings
NPS

Control Using Google Tag Manager

With this solution, our team at Tatvic will hold minimal dependency on the client’s tech team, making the implementation more efficient. Moreover, it is easily configurable and modified according to your requirements without any time-consuming efforts.

NPS survey data in Google Analytics Reports

Connect your NPS response with the user behavioral data in GA and track all the interactions from NPS surveys instead of only ratings.

Efficient Remarketing using Google Analytics

Once your NPS Survey classifies your users into your brand’s promoters, passives or your brand detractors.
Know how this solution will increase your operational efficiency and aid yielding better ROI.
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Related Webinar
nps video

Convert your Detractors to Brand Advocates
– Use NPS® effectively with Google Analytics

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